FAQ
Frequently asked questions
Everything you need to know about MixReels, AI Trends, templates and credits.
General
MixReels is a video editor for iPhone and iPad. Cut videos with pro effects, transitions and color grading, start from ready-made templates, and create with AI tools like AI Trends, AI video, AI music and auto captions.
MixReels runs on iPhone and iPad with iOS or iPadOS 15 or later. It’s free to download from the App Store.
No. MixReels is available on iPhone and iPad only. Any app named MixReels on Android is not published by us.
No. MixReels is a video editor. We have never offered payments for watching videos. If an app with this name promises cash for watching videos or ads, it is not ours.
Not at all. MixReels is designed for creators who want professional-looking results without the steep learning curve of traditional editing software.
AI Trends & credits
Ready-made AI looks — a witch portrait, a zombie transformation, a 3D you. Pick one, add a clear photo, and MixReels creates the result.
Credits pay for AI features. They come with a subscription (valid for 1 month) or in credit packs you buy in the app (valid for 3 years). Every feature shows its price before you start, and if a generation fails, the credits are refunded automatically. See Credit Rules for details.
AI Trends aren’t available in every country or region yet, and some trends need the latest version of MixReels. Update the app from the App Store and check again.
Templates
Pick a template, tap each slot to swap in your own clips, and export. The cuts, beats and text are already timed for you.
Many templates are free. Some are for members or cost credits — each template shows its price before you use it.
Privacy & account
Editing happens on your device. A photo, video or audio clip is uploaded only when you use it with an AI feature. Uploads and results are deleted automatically within 30 days, and audio for auto captions is deleted as soon as it’s transcribed. See our Privacy Policy for details.
No. Core editing works without an account. Signing in with Apple or Google is optional.
We’d love to hear from you! Open the app and use the “Feedback” option in Settings to share your thoughts or report a bug.
Still have questions?
Open MixReels and tap Feedback in Settings — we read every message.
